Privacy Policy

Oreta Solutions LLC, doing business as Virtual Property Manager (VPM) (“VPM,” “we,” “us,” or “our”), respects your privacy. This policy explains what information we collect through our residential property-management text messaging program, how we use it, and your choices.

What Information We Collect

When you opt in to text messages (at /sms-optin, by texting START, or by providing your number when you apply, sign a lease, or submit a maintenance request), we collect your mobile phone number and, if you provide them, your name and the property/unit you’re associated with. When you exchange text messages with us, we also retain the content of those messages so we can respond to and act on your requests (e.g., a maintenance issue you describe, or a showing time you propose).

How We Use Your Information

We use this information solely to communicate with you about your tenancy, application, maintenance requests, showings, or other inquiry, and to operate the property-management relationship — for example, confirming a maintenance appointment, coordinating a showing, or answering a question you sent us.

We Do Not Sell or Share Your Data for Marketing

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your phone number or the content of your messages. Text messaging originator opt-in data and consent are not shared with any third parties or affiliates for marketing or promotional purposes. Opt out of receiving text messages at any time by sending STOP.

Text Message Frequency and Rates

Message frequency varies — messages are event-driven or are replies to something you sent us, typically fewer than 5 messages per month per recipient. Message and data rates may apply.

You can stop messages at any time by replying STOP to any message, or reply HELP for help. Carriers are not liable for delayed or undelivered messages.

Service Providers

We use third-party service providers (e.g., Twilio) solely to transmit and deliver text messages on our behalf. These providers process message content and phone numbers only as needed to deliver your messages — not for their own marketing purposes. Standard message and data rates may apply.

Data Retention

We retain your phone number and message history for as long as reasonably necessary to support your tenancy, application, or an open request, and afterward only as needed for recordkeeping and legal/compliance purposes.

Contact Us / Request Deletion

To ask a question about this policy, or to request that we delete your information, contact us at (802) 644-7238 or support@oretasolutions.com. You can also reply STOP to any text to stop receiving messages, or HELP for help.